HubSpot helps us reach our company goals!
June 30, 2022

HubSpot helps us reach our company goals!

Karel Bos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it all. For sales, Customer Success, and Marketing. Overall, it helps us to work together as teams in one CRM which is great. In my team, everybody loves the sequences and workflows. The HubSpot academy helps us 9 out of 10 times with "problems" we are trying to solve.
  • E-mail sequences.
  • Workflows.
  • User management.
  • Some elements in the workflows are difficult or missing.
  • The line items section for SaaS companies could be better.
  • Deal through pipeline stages conversation rates we can't get to work.
  • Increased sales rep productivity.
  • Increased sales due to good pipeline management and workflow automations.
We used Pipedrive which was too basic for our company size.
The functionalities became too little for us.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

From what I've heard, it's not the ideal platform for Customer Success.
Also I'm missing some reporting tools.

HubSpot CRM Feature Ratings

Customer data management / contact management
7
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
5
Interaction tracking
7
Case management
6
Call center management
6
Help desk management
6
Lead management
7
Email marketing
7
Task management
8
Reporting
6
Forecasting
6
Pipeline visualization
8
Customizable reports
7
Custom fields
8
Custom objects
8
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
8
Marketing automation
7
Compensation management
7
Mobile access
7