Item: HubSpot CRM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

The business needed a more organized and automated sales process and HubSpot provided that. We also use it for reporting to our owners as well as connecting it to our scheduling billing programs.

Pros and Cons

Automating the sales process
Simplifying the quote and contracts that we create
Helping organize each sales associate's workflows

I wish there were other options for unenrolling a prospect from a sequence in the Sales portal (clicking a link, etc)
I wish changes made to sequences affected those already enrolled

Return on Investment

Much more streamlines sales processes
Easier to train with HubSpot
More transparency and trackable progress

Usability

The interface is very easy to navigate compared to other CRMs. I have not fully used another CRM, though. I've only demoed others.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

I think that, for the price, HubSpot is a great CRM. We demoed a lot of options and HubSpot was by far the best in our budget.

HubSpot is the best CRM for a budget restricted brand!

Overall Satisfaction with HubSpot CRM