The Best Thing Since Sliced Bread
July 07, 2023

The Best Thing Since Sliced Bread

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot in the solar sales industry to organize our new and old customers and their incoming deals. It has come in super handy when we are working with new or prospective customers. It helps keep things very well organized and allows us to better navigate and assist our customers. It really helps streamline the process!

Pros

  • Organization
  • Clarity
  • Easy Navigation

Cons

  • Validating Phone Numbers
  • Email Slot should only be for numeric values
  • auto remove/flag bounced emails
  • Tracking Closed Deals
  • Tracking Incoming Funds
The overall usability of HubSpot CRM is definitely focused and geared towards being the most user-friendly it can be. I really enjoy the ease in which it allows me to get my daily tasks completed in a timely manner. It frees up some of my time to work on other things, streamlining efficiency in my position.
HubSpot CRM impacted alignment and cooperation between your sales and marketing teams by allowing them both to connect and work together in the system itself. From customer set up to deal recording, teams are able to access every point of the process if needed.
I unfortunately have not used any other systems.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I like HubSpot CRM for organizational purposes. It keeps everything nice and tidy, and easy to find. I enjoy that this is user friendly and easy to use. The color scheme is on point and easy on the eyes. Just overall a good system. I enjoy it very much so.

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
7
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
9
Interaction tracking
9
9.0
Case management
9
Call center management
9
Help desk management
9
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
9.0
Mobile access
9

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