Good value but room to improve
July 07, 2023

Good value but room to improve

Maen Soufi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use hubspot to track deal progress, log emails and phone calls, take notes on meetings and client calls, manage our pipeline, forecast future sales and keep track of prospecting and prospect contact information. I also use it for day to day activities like keeping up with tasks and setting them for the future.
  • Logging calls
  • Sending and tracking emails
  • Organizational structures for prospect companies
  • Recurring or inconsistent orders within a deal
  • Helped with deal cycle
It is easy to use but not as reliable

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

No

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Well suited for balancing a lot of prospects. Not suited for dealing with large and complex organizations.

HubSpot CRM Feature Ratings

Customer data management / contact management
5
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
2
Interaction tracking
8
Case management
2
Call center management
Not Rated
Help desk management
Not Rated
Lead management
5
Email marketing
7
Task management
9
Billing and invoicing management
2
Reporting
5
Forecasting
6
Pipeline visualization
5
Customizable reports
6
Custom fields
6
Custom objects
Not Rated
API for custom integration
5
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8