Item: HubSpot CRM
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM is used predominantly as a Sales CRM but also as a support ticketing customer frontface to establish better relationships and communications with our customers

Pros and Cons

Ability to log details
Support via Email forwarding / tracking
Sales follow ups

Easy of API integration
Ease of Ticket Management
Form Design

Return on Investment

HubSpot CRM has a positive impact on customer relations
Has had a positive impact on freeing up sales time
In my opinion, HubSpot CRM is quite expensive

Parts of it are very simply and easy to use like recording messages, adding details etc. However, in my opinion, others such as api integration are very much not simple and leave you frustrated. In my opinion, the quote management for example is particularly inefficient for our requirements.

Alternatives Considered

Salesforce.com and 365Ticketing

HubSpot CRM has better recording sales compared to the systems we used to use

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Are you happy with HubSpot CRM's feature set?

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Other Software Used

monday.com, Jira Work Management, AWS CloudFormation

Likelihood to Recommend

For the sales team looking to monitor customer relations it is very good. However in my opinion, at managing specific tickets, forms and interaction with other applications it falls short.

Reliable but not perfect

Overall Satisfaction with HubSpot CRM