HubSpot CRM for Startups
November 21, 2023
HubSpot CRM for Startups
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
My team uses HubSpot CRM to keep track of contacts, book demos, and follow the progress of deals. We use the dashboards for reporting on both engagement and to keep track of the financial health of the organization. I am the sole member of the business development team, so I use HubSpot CRM for most of my daily tasks. I send sequences and track outreach that needs to be followed up on, make phone calls, tag coworkers into contacts that require their review, and manage deals in discovery.
- allows follow up tasks to be created for a future date while executing a current outreach
- makes filtering my tasks super clean and easy
- tracks communication for contacts across a variety of platforms, and allows those comms to be filtered in or out of the view
- incredibly customizable contact/deal/company pages & properties
- sometimes the navigation makes no sense - why, when I delete a deal, doesn't it take me back to the last page, usually the contact I came to the deal from?
- when I am working in a sequence, say I make a phone call and decide to unenroll the person on the other end. Even if I unenroll them before "save and complete"ing the call, it will still generate the next step even though they're removed. Makes for some confused (and occasionally angry) contacts.
- I would love to see parent account abilities.
- shorter deal cycles - especially being able to send alerts to sales reps when deals haven't had a touch in X amount of time
As I mentioned, HubSpot CRM is much easier to use than groove (anything is) but groove was a web based app and so there was no functional "back" button, among myriad other issues. Salesloft is great until it isn't. The gmail extension almost never worked, and the platform was constantly reorganizing where it placed things, retiring functions, etc, so there wasn't a lot of consistency in how we were able to use it. HubSpot CRM is a pretty clean interface and consistent in it's features with most of our needs.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes