HubSpot review
February 06, 2024

HubSpot review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot allows us to manage all of our prospect and client relationships, which helps us capture new business and increase company revenue.
  • Great UX - easy to use and customize
  • Makes app integrations simple
  • Automation helps with outbound sales motions
  • Quote integration with NetSuite has proven more difficult than I feel it should be
  • Time savings
  • More efficiency
  • Better organization
More user friendly than previous CRM I've used
Stacks up well against Salesforce. Perhaps slightly more user friendly but capable of doing all the same necessary functions.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It's great for outbound sales motions (emails, cold calls, marketing forms, etc.)

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
9
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated