My Experience with HS.
March 30, 2024
My Experience with HS.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
Sales and customer success use HS extensively. For sales, retrieving emails and seeing what communications we have sent to specific contacts and organizations is awesome. It's also great to see all the activity these contacts or organizations have been engaged with. Dividing territory is useful for a global sales team as well. For CS, it's great to divide up who handles what accounts for overall transparency.
- Contact Owner.
- Activity Tracking.
- Sometimes, tracking isn't fully coherent. E.g., you send an email, and it says that tracking data is not available because the user chose not to track this email when, in reality, the user never clicked anything to not track the email.
- Emails look 10/10 prior to sending, then you send it and line breaks aren't incorporated. Makes emails (especially important for sequencing) look extremely messy and unprofessional.
- Using HS has led to more meetings booked with ICPs, consequently generating more sales.
- The activity tracking has made it easy for two sales employees not to reach out to the same person, making our company appear more on the ball and generating more sales.
- Email sequences have allowed us to send WAY more emails, leading to more sales.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes