Item: IBM Robotic Process Automation
Rating: 9
Author: vijay bhopalwani

Use Cases and Deployment Scope

IBM Robotic Process Automation is the best Automation in the market. Our company is a product-based company. we have to send emails and automatic calls to our clients. for that, This is the great Robotic Automation Tool that makes our work easy and saves our Support team and development team time. And Using This RPA our deployment part is easy and can be integrated.

Pros and Cons

It help to automating our deployment part.
creating The bots is easy.
The dashboard of that provide is great.
We Mainly work on excel spreadsheets and it support to manipulate data
Task Recording.

The chat bot model they have to include entity-based interaction with clients
The Cost is Quite High Compared to other RPA
The Documentation of Natural Language program is not good
They Have to Optimize the Performance with large data

Return on Investment

The Automated Task Improves the productivity time.
Deployment cost is low
Low error rate
Automatic Process Improve the deployment time.

Chatbot Functionality

Chatbots have easily integrated into our system. and it's a great tool for interacting with our clients. The Integration of messaging systems and Natural language is quite good compared to other RPA in the market. After integrating the chatbots our productivity time really increased because the chatbot provides quick responses to our clients. and finally, I can say it's reliable for our company.

Amount of Time Saved

The Machine Automation process works faster and more reliably and there is a low error rate compared to humans so it increases productivity time. it saves almost 900 hours.

Alternatives Considered

Blue Prism Intelligent RPA

The Technical Support is not great compared to IBM RPA and the deployment process is taken too much time compared to IBM RPA.the cost of support is quite high.

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

Other Software Used

Jenkins, Microsoft Visual Studio Code, Postman, Apollo GraphQL, IntelliJ IDEA

Likelihood to Recommend

My experience is great it's mainly used for our company to automate the deployment process for our client. it's had great and improves the workflow by increasing productivity. This seamless integration has changed the way we work previously. Earlier the email and call sent by our support team the deployment time taking is too much but after using this RPA It increases the speed and productivity time.

Users and Roles

Support Headcount Required

Business Processes Supported

Project Deployment Automation
Chatbots talk to with client's
Scheduling the work Using Bots

Innovative Uses

Use for Generating Reports in a schedule time
Check The Client Containers Which Deploy on Cloud
We have a digital assistant using RPA

Future Planned Uses

For Cost saving
Increase Revenue
Increases Productivity Time
Decrease the Human Error

Likelihood to Renew

Products Replaced

Key Differentiators

Product Features
Product Usability

Evaluation Lessons Learned

The Features and support system from IBM RPA have great support teams. But generally We Use Of IBM RPA Because of Chatbot, Auto Deployment, and Generating Reports. If any company and other software have these features and the cost is low compared to IBM RPA then we Definitely major Both products.

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was minimal

Implementation Issues

Choosing The Wrong Process
Absence of clear RPA strategy
Technical RPA issues

Great IBM-RPA Automation Tool And Best way to Enter Automation World.

Overall Satisfaction with IBM Robotic Process Automation