Great OnBoarding Process - Meets and Exceeds Expectations - Promises Made and Promises Kept
May 13, 2022

Great OnBoarding Process - Meets and Exceeds Expectations - Promises Made and Promises Kept

Albert Huang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Image Relay

We've invested numerous hours researching the right DAM solution for our needs. Focused on managing a growing multiple criteria user base, we've outgrown google drive and dropbox as a DAMish solution. We've looked into other solutions such as Widen, Bynder, Canto, Brandfolder, Photoshelter, and Intelligence Bank. This has been the easiest and most comprehensive/cleanest onboarding process in comparison to all of my onboarding experiences with other software solutions. James, our Image Relay librarian is very solutions-oriented in his position and understands the capability of the system very well and how we can best use the system for our needs. Wish all other SAAS companies would follow in their footsteps. The UI is designed well with the primary users' and daily admins' usage ease in mind. We are just starting to use this software and going live now. Onboarding delays (due to our team not having all assets initially properly tagged) took approximately 5 months. If coming from a more established system, I can see onboarding being completed in a matter of weeks. As of this review date, I would highly recommend Image Relay to colleagues.

Pros

  • Onboarding Process is very clear
  • Expectations are all met
  • Knowledgeable support team

Cons

  • none at the moment. Image relay meets all our current needs
It meets our needs and expectations. This is a much more powerful tool in comparison to Google Drive or DropBox. Managing multiple user permissions by user type Ability to have certain users download to their specific size needs vs no permission to download Ability to update file and the update goes across all instances of the file.
James has been excellent in support and the onboarding process

Do you think Image Relay delivers good value for the price?

Yes

Are you happy with Image Relay's feature set?

Yes

Did Image Relay live up to sales and marketing promises?

Yes

Did implementation of Image Relay go as expected?

Yes

Would you buy Image Relay again?

Yes

The onboarding experience is the gold standard I would tell all other SAAS companies to follow

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