Great OnBoarding Process - Meets and Exceeds Expectations - Promises Made and Promises Kept
Overall Satisfaction with Image Relay
We've invested numerous hours researching the right DAM solution for our needs. Focused on managing a growing multiple criteria user base, we've outgrown google drive and dropbox as a DAMish solution. We've looked into other solutions such as Widen, Bynder, Canto, Brandfolder, Photoshelter, and Intelligence Bank. This has been the easiest and most comprehensive/cleanest onboarding process in comparison to all of my onboarding experiences with other software solutions. James, our Image Relay librarian is very solutions-oriented in his position and understands the capability of the system very well and how we can best use the system for our needs. Wish all other SAAS companies would follow in their footsteps. The UI is designed well with the primary users' and daily admins' usage ease in mind. We are just starting to use this software and going live now. Onboarding delays (due to our team not having all assets initially properly tagged) took approximately 5 months. If coming from a more established system, I can see onboarding being completed in a matter of weeks. As of this review date, I would highly recommend Image Relay to colleagues.
Pros
- Onboarding Process is very clear
- Expectations are all met
- Knowledgeable support team
Cons
- none at the moment. Image relay meets all our current needs
Do you think Image Relay delivers good value for the price?
Yes
Are you happy with Image Relay's feature set?
Yes
Did Image Relay live up to sales and marketing promises?
Yes
Did implementation of Image Relay go as expected?
Yes
Would you buy Image Relay again?
Yes
Comments
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