Best Applicant Pool Out There
Updated October 18, 2022
Best Applicant Pool Out There
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Indeed Hiring Platform
Indeed Hiring Platform is currently used for our hiring needs. We use it to post open job for individuals to apply for. Because we are a relatively small employer, we essentially use Indeed as our de facto ATS system. We use Indeed to communicate back and forth with candidates on interview times.
- Ease of use
- Cost effective
- Able to reach out to a wide array of candidates.
- Customer service is lacking.
- Don't see a ton of value in additional services.
- Constant issues with system being down.
- Speeding time of hire.
- Streamlined communication with candidates.
- Able to recruit easily for remote positions.
We chose Indeed Hiring Platform because it offers the largest amount of potential candidates. Briefly have tried other services such as ZipRecruiter, LinkedIn, CareerBuilder, Monster, etc. but Indeed Hiring Platform has always given us the most applicants. There are a lot of other bells and whistles with Indeed as well, but while these are nice, I find them to be more sales-friendly features vs. anything actually useful.
Do you think Indeed Hiring Platform delivers good value for the price?
Yes
Are you happy with Indeed Hiring Platform's feature set?
Yes
Did Indeed Hiring Platform live up to sales and marketing promises?
Yes
Did implementation of Indeed Hiring Platform go as expected?
Yes
Would you buy Indeed Hiring Platform again?
Yes
Using Indeed Hiring Platform
2 - Human Resources Vice President and Recruiter use platform. In theory we could set it up so managers had individual access to their own positions, but we find out that this takes way more work to set up and provides little benefit. HR prefers to be the only person using this system to prevent managers from talking to people with flashy resumes.
2 - Skills aren't necessary since Indeed doesn't accept a lot of HTML commands. This can be limiting in the modern recruiting space where we'd love to have badges on our employee profile, links to videos, etc. but we can only set this up on our main page and not on a per job basis.
- Finding candidates
- Organizing candidates by role
- Keeping a database of candidates
- Able to adjust our company page to add video, badges, etc.
- Gives us the largest base of candidates to choose from
- Can interface with other job posting systems like JobTarget for additional candidates
- Continue to bring in quality candidates
- Could use their testing requirements for basic level jobs
- They do have functionality to schedule interviews directly from the system, may use in the future
Evaluating Indeed Hiring Platform and Competitors
Yes - Indeed replaced ZipRecruiter for us. ZipRecruiter's candidate pool seemed to be dropping rapidly and we were paying a healthy amount of money to get few candidates. Indeed was great since it was free, and we discovered that we got more candidates using the free solution so a switch was easy to make.
- Price
- Product Features
- Product Usability
The number of candidates was our biggest deciding factor. The drop in price compared to paid solutions was great as well. We do end up sponsoring some jobs and paying Indeed money to get some of our jobs at the top of the search results. We also pay to have an updated company page.
I don't think I'd make any changes. As other companies emerge and start spending serious advertising dollars to get their name brand out to applicants, we may consider other solutions. Again, our biggest selling point is getting the largest amount of candidates applying for our jobs. We do good with jobs working from home, less good with jobs which require people to be there in-person.
Indeed Hiring Platform Implementation
- Implemented in-house
Change management was a minor issue with the implementation - We basically did everything in house and didn't have a lot of direction from Indeed. But the reality is the system is very user friendly and we were able to integrate and move our jobs over to Indeed without any major issues. I do wish that they had better service when we did run into issues.
- Linking with our ATS
- Merging candidates who apply on Indeed with our Onboarding system
- Customer service issues
Indeed Hiring Platform Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
We didn't receive an option for premium support. Depending on the price, this is something that we may consider. If we had a dedicated account rep, I would be much more inclined to want to go that option so that we could have someone to escalate concerns to, instead of just emailing and hoping it doesn't fall into a black hole.
When we had a customer service rep, we did find that they were pretty invested in our concerns and would help out. Unfortunately since these positions were removed, haven't had any positive interactions with customer service. It's a shame, because we would consider paying extra for a dedicated account representative again.
Using Indeed Hiring Platform
- Cheap
- Easy to use
- Large amount of candidates
- Brand recognition
- Service is terrible
- Market can be flooded with similar jobs, pushing yours down unless you pay
- Always trying to upcharge