Great tool for customer advocacy
November 19, 2021
Great tool for customer advocacy

Score 9 out of 10
Vetted Review
Verified User
Software Version
Customer Advocacy
Overall Satisfaction with Influitive
Our Customer Marketing team uses Influitive as a foundational layer of our overall customer advocacy program. It allows us to create a space to bring our "VIP" top customers together for networking, to connect more deeply with our company/brand, provide exclusive content and feature access, collect feedback, and also connect them with ways to participate in acts of advocacy (leave online reviews, act as a customer reference, provide testimonials, agree to be used in a case study, etc.).
Pros
- The user interface is very easy and intuitive.
- Our customers like the experience, it's a more interactive channel.
- It's effective at connecting customers with advocacy opportunities - it works.
Cons
- I wish it could be better integrated into our product experience and other resources available to customers - it feels more standalone.
- CSMs are great but customer support quality can be pretty poor.
- It generates 1/3 of our online reviews, which is great.
- It generates the most customer reference volunteers.
- It provides value to customers, giving them a way to engage more and more easily.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
Yes
Comments
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