Insightly Review
October 18, 2016

Insightly Review

Beck Mitchell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Plus

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

We use Insightly to keep track of sales leads, contacts, and opportunities. Insightly assists with making sure the processes are followed and tracked for all of the accounts we manage.
  • Easy to manage - Insightly allows the users to be easily managed by the administrator which creates efficiency.
  • Ease of use - Insightly is very easy to use and understand how to input customer data.
  • The ability to link companies within Insightly allows for better transparency throughout the data.
  • Tasks - A popup notification for the daily tasks would be great to see when I first log into Insightly.
  • Sometimes the navigation between all of the data (leads, opportunities, contacts, companies, etc) can be cumbersome and difficult.
  • The entry fields do not seem as easy to input data and easily search for it for future use.
  • Improved efficiency
  • Centralized contact management
Yes, we have achieved these outcomes. Insightly has allowed us to put all of our customer data into one database that is easily accessible by all members of the company.
Insightly is well suited for smaller companies without hundreds or thousands of entries. I think larger databases would make Insightly slightly less user friendly than other CRM's.

Insightly Feature Ratings

Customer data management / contact management
8
Workflow management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
5
Lead management
7
Email marketing
Not Rated
Task management
6
Billing and invoicing management
Not Rated
Reporting
8
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
8
API for custom integration
Not Rated
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social engagement
Not Rated
Mobile access
8