Great Customer Support tool
Updated October 17, 2023
Great Customer Support tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for our customer service duties. It's a valuable and easy-to-use tool to communicate effectively with customers and users. It provides the necessary tools to carry our jib and give the best customer experience possible. It's also helpful for workload organization and distribution between different departments, so it is easy to collaborate with other teams. Moreover, it provides our customers with an easy-to-use interface to communicate their questions and issues.
- Platform design
- Customer Support
- Detailed customisable data about interactions and ratings
- Loading faster when there are a lot of tickets
- Better search engine
- More filter
- Greater customer satisfaction
- Reduced response and resolution times
- Increased engagement and response rate from the customers
- Faster workflow and increased productivity
We use Intercom along our CRM; it helps us visualize a client's or user's most critical information without leaving Intercom. We can get information such as IDs, emails, plan type, date of registration, etc. It is also very easy to integrate with Jira Cloud to keep track of bugs and issues affecting the clients
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes