My experience using Intercom
July 06, 2023
My experience using Intercom
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I usually use Intercom to design my Product Tours, to do surveys on my software with the users, communicate with them about new features. I can follow some interesting metrics, such as the adoption of new users in product tours.
One of the things I like the most is being able to configure exactly who can receive the tour.
One of the things I like the most is being able to configure exactly who can receive the tour.
- Product Tour
- Tooltips in new features
- Communication with users
- Outbound Area - sometimes is confused to find something.
- The options during de product tour, like to step pointers
- big impact on onboardings
- faster adoption of onboardings
We use Intercom at my software, using chat, providing support to the customers.
I do not user another tools.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes