My experience using Intercom
July 06, 2023

My experience using Intercom

CINDY CUNHA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I usually use Intercom to design my Product Tours, to do surveys on my software with the users, communicate with them about new features. I can follow some interesting metrics, such as the adoption of new users in product tours.
One of the things I like the most is being able to configure exactly who can receive the tour.

Pros

  • Product Tour
  • Tooltips in new features
  • Communication with users

Cons

  • Outbound Area - sometimes is confused to find something.
  • The options during de product tour, like to step pointers
  • big impact on onboardings
  • faster adoption of onboardings
Its really easy to use.
We use Intercom at my software, using chat, providing support to the customers.
I do not user another tools.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom is really appropriate when we need to carry out any kind of communication with the user base, or even build a product tour for a new feature, where we can teach our users more.

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