Intercom is a complete software
Updated November 24, 2023
Intercom is a complete software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use it to send communications and structure onboarding journeys with tours, posts, articles and checklists.I monitor the metrics and constantly update these communications.
- checklists and tours
- segmentations
- access and user control
- editing communications, personalization features, email layout
- metrics and filters, some period filters are made in the chacklist and do not impact on all the metrics presented, requiring manual export and organization
- Increased tour completion rates for lead and customer journeys on the platform
- Increase in email click-through and open rates
We integrate it with our software to collect information and track accesses and active users, and it works very well.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes