Intercom helped us more to getting started
February 12, 2024
Intercom helped us more to getting started
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Setting up Customer Service Management, Chat and Email ticketing support, creating internal and external knowledge base and integrating different third-party software to connect data from another software and do the transaction through Intercom. The only issue that I can think of, whenever we need support, the response from your customer service does not respond right away.
- Email Ticketing
- CRM
- Internal and External Knowledge base
- Customer Service Management
- Customer Support
- Placeholder
- CS portal
- It made our process easier
- team can create a private note so that all members included on the ticket can see and submit their feedback
- QA wise
We integrate different tools to make our process easier like, hubspot, Justcall, Aloware and if the tool is not available we use Zapier to connect to Intercom.
Since I have first-hand experience with Intercom, this is what I suggested with our director and highlight the uniqueness of Intercom from others
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes