Item: GoTo Connect
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

GoToConnect is used across the whole organization. We are using VoIP service and we are very happy with their service. I believe that they could have more competitive pricing. As for the business problems that they address, we use them as our phone system. No drops in calls or static noises.

Pros and Cons

Phone service.
Their support is very knowledgeable.
Their response is on time to address the issues.

Pricing is one area where they can improve.
DID service charges can be better.

Return on Investment

Good phone service.
Pricing on a higher end for non-profit.

Usability

I give the rating of nine meaning not perfect but doing an excellent job. Yes, they can, as every company can, make improvements on their service, customer support, follow up, and timing response. No company is perfect but they could make an improvement on their service. Overall, I am satisfied with their service.

Alternatives Considered

Google Voice

Not sure yet, still in the testing faze.

Support Rating

Support is good but they need to follow up on open issues in the next 24 hours and not 48 hrs or longer. I was thinking of giving them a nine but it does need improvement. The heartbeat of any corporation is their customer service and how fast are they responding.

Other Software Used

Google Voice

Likelihood to Recommend

Clarity of the phone service is very good. We have not had any major issues since we started with GoToConnect. One of the areas that I have encountered is the lack to follow up with a non-profit organization. We are tax-exempt and paid unnecessary taxes for a few years.

GoToConnect VoIP Review

Overall Satisfaction with GoToConnect (formerly Jive)