Item: Join.me (discontinued)
Rating: 8
Author: Maura Kelly

Use Cases and Deployment Scope

Join.me is used internally at Pathmatics for our Client Services Team to host client meetings, including: initial partnership kick-off calls, initial and subsequent training sessions, quarterly business reviews, client check-in calls, meetings to showcase new functionality or data, and any other calls we may be having with out customers. It's a fantastic tool that allows us to include just one or many people, gives us the ability to dial in by phone or VOIP, screen-share, and the ability to record meetings (which is a huge benefit!).

Pros and Cons

Ability to call in via phone or VOIP
Ability to share screens
Ability to record meetings
Ability to include international dial-in numbers

Join.me could add additional countries of coverage for their local dial-in numbers (like Egypt, UAE, and other middle-eastern countries).
Join.me could create the ability to export the attendee list in 1 click.

Alternatives Considered

Cisco Webex Calling and Google Hangouts

Support Rating

I've only ever had to reach out to Join.me support twice in all my years using it, and in those experiences, the support has been outstanding. If the platform was experiencing an issue, the team was able to articulate the investigation and resolution very quickly. Overall, I would rate the support at join.me as wonderful!

Key Insights

Do you think Join.me (discontinued) delivers good value for the price?

Not sure

Are you happy with Join.me (discontinued)'s feature set?

Yes

Did Join.me (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Join.me (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Join.me (discontinued) again?

Yes

Other Software Used

ChurnZero, Outreach, Zendesk, Google Hangouts, Slack, Pendo.io, TripActions

Likelihood to Recommend

Join.me is a fantastic product to use any time I'm speaking with a client. Even if a screen-share or recording is unnecessary, it's a wonderful way to connect with one person or several people via a conference line. Additionally, it gives us the ability to have video conferencing (if that's ever necessary) and an incredibly easy way to connect. Beyond speaking with external clients, it's a way for me to connect with colleagues in other locations to discuss our internal work.

Join.Me Positive Review

Overall Satisfaction with Join.me