Promising tool, needs to find its footing among the heavyweights
December 13, 2023
Promising tool, needs to find its footing among the heavyweights
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care
Social media monitoring was what we wanted to achieve using this tool. We needed a tool to aggregate all our social media interactions, listening to what users say and provide reports on all such interactions.
- Omnichannel messaging for social media
- Organises the interactions well
- Decent insights in reporting
- The tool lags at times and minor bugs crop up.
- Learning curve is moderate. Can be made more intuitive.
- Sometimes we need multiple clicks for certain simple actions which could have been eliminated.
- No impact as we decided to not fully implement the tool.
KC fails to punch up. More features, reliability etc come as an offering with other products.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
No
Did Khoros Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
No