Live long and prosper: Khoros Communities is a strategic choice

Khoros Communities is used by our customers in the Telecommunications and Software sectors. Primarily Khoros Communities is used to enable peer-to-peer support. This way customers and users get solutions and advice from other customers or users [which is] usually very fast and very solution-oriented. Thus, Khoros Communities complement and partly replace traditional support channels in a valuable way.

Other use cases include product testing and ideation. The knowledge of customers and users is so diverse, the ideas of users so creative, that these can be used well for product developments and the like. Many users are excited that their ideas find their way into products and that they can contribute to better products coming to market with their own tests.

In this way, Khoros Communities enables intensive company-customer interactions that help companies to understand their customers even better and to incorporate their concerns into products.

On various occasions, we worked closely with Khoros Professional Services, Khoros Support, and Strategic Advisors from Khoros. We enjoy a close and trustful partnership with Khoros. I may highlight, that Khoros [recently] put in all necessary resources to solve performance issues we had. That helped tremendously to solve the issue in a reasonable time. It is worth the effort to engage with Khoros’ strategic advisors as well. Even a team of experienced community managers can benefit from the even greater experience Khoros has and an independent outside view. Summed up: Khoros can help you have excellent operations as well as strategically develop your community to serve business goals.

In our opinion, gamification is a key feature to develop super-users. Gamification not only enables us to automatically give feedback to users and appreciate their engagement. It is a data base that highlights the personal efforts users invest in the community. Community managers pick [up on that] to personally engage with them. So gamification as such is [not just] numbers, but an enabler for personal engagement. We can't think of doing this without these features.