Satisfied with the platform for our community launch!
September 09, 2021

Satisfied with the platform for our community launch!

Alexis Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

We used Khoros Communities as the platform for the Zoom Community, which is a self-service support site available to all of our customers and employee users.
  • Gamification: Points, badges, and rank system.
  • Marking of accepted solutions.
  • Hierarchy of categories and boards.
  • Khoros Care to be much more accomodating to the Khoros Community platform, specifically when trying to use to manage community posts from a support perspective.
  • Stage > Studio > Production pushes. There should be a better system to be able to make minor or major changes to the community and be able to more easily adjust versions.
  • More components!! Many more options for dynamic components to uniquely display content (I miss the Jive 'Formatted Text' widget!).
  • More flexibility for customer to access all code to components owned by Khoros.
  • We just launched 4 weeks... stay tuned! : )
The majority of features and functions are there but at a (pricy) cost. For us to successfully scale, we need more OOTB localization options, more available components, and more seats on Khoros Care.
The Khoros Support team has been very helpful with us building our community and assisting with case portal tickets!
We are still learning (we just launch 4 weeks ago)
  • Access to learning and training resources (e.g. product coaching)
We are not using product feature requests for our community use case at this time.
We love it! Leaderboards and badges are a huge hit so far!
  • Khoros Care (Formerly Spredfast + Lithium)

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

No

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

The Khoros Community platform offers a very user-friendly experience for our end users. The ability for users to navigate through our categories, boards, and easily find where to start a discussion is simple, and simple is good 😊. The gamification is wonderful! All of the easy options including user roles, ranks, points, and badges are fantastic. Khoros Care is great in theory and works well as a social studio for social media. But, as my team of Community moderators try to use it (as there are no other options) to help moderate all discussions in our community, it is not the most ideal. The system lacks helpful ways for us to easily track posts that go unresponded to for 48+ hours. Also, in sharing the platform with our social media team, global settings are hard to make work for two different use cases (social media and community).