KnowBe4 worked out great in reducing our real phishing email clicks.
Updated July 25, 2023

KnowBe4 worked out great in reducing our real phishing email clicks.

Brian Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Popcorn Training
  • Compliance Plus

Overall Satisfaction with KnowBe4 Security Awareness Training

Ransomware and phishing are major problems and the first line of defense is our staff. Training them with quarterly security awareness training is very important to securing our technology environment. We also do phishing email testing on staff every quarter and those that click on those are required to take additional training. Continual clicking requires notification to supervisor and is considered a performance issue. If employees enter data into a simulated phishing test, there is a formal conversation with the employee. Staff that enter date into a real phishing email have their account suspended for a day for forensic research to clean up their account and avoid compromises.
  • The video modules have receive great feedback from staff. Its different learning.
  • The building of campaigns is fairly easy
  • Ongoing alerting to staff to complete training is automated.
  • We can upload policy acknowledgement documents into their portal
  • Supervisors get notified when staff do not take training in time
  • The ability to customize phishing tests
  • Content is being updated constantly
  • More video skits...staff really like them
  • Still need to explore Compliance plus module but it looks promising
  • Allow additional modules for subsets of employees instead of all or nothing.
  • Consider user groups or subject matter experts from customers for advisory info
  • Reduced the number of real phishing emails that are clicked on.
  • Only two incidents in 2021 for clicking and entering credentials to fake sites
  • added a new module that was 90% cheaper than current HR-related compliance training.
  • Reduced analysts having to build profile for new staff due to active directory integration
We did an evaluation for 3 other trainings. All were more expensive, two did not have any HIPAA training and all did not have ability for other related training.....HR, Compliance, Safety. The bang for the buck made KnowBe4 an easy renewal.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


This has strengthened our program especially for those that have trained on this platform for a period of time.
We recently implemented the active directory integration and this had meant that we dont have to build a new profile for each new employee or volunteer we bring on. It has saved time and streamlined the process. It also now allows for supervisor notification of training that is late or missed.
Percentage of staff that complete training in a timely manner. Phishing tests that have no clicks.
Great for new staff or volunteers that have limited enterprise email experience. The ability to customize the training for small groups of employees helps create focused training for staff I am hoping the compliance module is as robust as the security module. We have recently used the active directory interface and it eliminate duplicated entries. Also, they have upgraded the HIPAA compliance info with new data.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability
Not Rated

KnowBe4 Security Awareness Training New Features

Active Directory made our onboarding of new staff much easier. No more updating accounts into the system.
We have not used these features yet.
Training modules or test are simple and easy to use. Videos have been a great addition and related to younger staff.

KnowBe4 Security Awareness Training Support

Always get a quick callback from their support team or follow up email.