KnowBe4 worked out great in reducing our real phishing email clicks.
Updated July 25, 2023
KnowBe4 worked out great in reducing our real phishing email clicks.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Training Access Level III (Diamond)
Modules Used
- Kevin Mitnick Security Awareness Training
- KnowBe4 Cybersecurity Awareness Posters
- KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
- KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
- The Security Awareness Company Content Library
- Popcorn Training
- Compliance Plus
Overall Satisfaction with KnowBe4 Security Awareness Training
Ransomware and phishing are major problems and the first line of defense is our staff. Training them with quarterly security awareness training is very important to securing our technology environment. We also do phishing email testing on staff every quarter and those that click on those are required to take additional training. Continual clicking requires notification to supervisor and is considered a performance issue. If employees enter data into a simulated phishing test, there is a formal conversation with the employee. Staff that enter date into a real phishing email have their account suspended for a day for forensic research to clean up their account and avoid compromises.
- The video modules have receive great feedback from staff. Its different learning.
- The building of campaigns is fairly easy
- Ongoing alerting to staff to complete training is automated.
- We can upload policy acknowledgement documents into their portal
- Supervisors get notified when staff do not take training in time
- The ability to customize phishing tests
- Content is being updated constantly
- More video skits...staff really like them
- Still need to explore Compliance plus module but it looks promising
- Allow additional modules for subsets of employees instead of all or nothing.
- Consider user groups or subject matter experts from customers for advisory info
- Reduced the number of real phishing emails that are clicked on.
- Only two incidents in 2021 for clicking and entering credentials to fake sites
- added a new module that was 90% cheaper than current HR-related compliance training.
- Reduced analysts having to build profile for new staff due to active directory integration
We did an evaluation for 3 other trainings. All were more expensive, two did not have any HIPAA training and all did not have ability for other related training.....HR, Compliance, Safety. The bang for the buck made KnowBe4 an easy renewal.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
This has strengthened our program especially for those that have trained on this platform for a period of time.
We recently implemented the active directory integration and this had meant that we dont have to build a new profile for each new employee or volunteer we bring on. It has saved time and streamlined the process. It also now allows for supervisor notification of training that is late or missed.
Percentage of staff that complete training in a timely manner. Phishing tests that have no clicks.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Security Awareness Training New Features
Active Directory made our onboarding of new staff much easier. No more updating accounts into the system.
We have not used these features yet.
We dont use this feature