1. Home
  2. IT Infrastructure Monitoring Tools
  3. LogicMonitor Reviews
  4. User Review of LogicMonitor
LogicMonitor increased the productivity for my engineers by 25% instantly!
December 09, 2020

LogicMonitor increased the productivity for my engineers by 25% instantly!

Karl Rosander | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We are a Managed Services Provider, so LogicMonitor is being used across multiple customers to give us real-time monitoring and alerting proactively for all of our customers infrastructure and Cloud resources on a 24x7x365 basis.
  • Has great and easy to use reporting and dashboards
  • Already has direct connectivity to and monitors all our clients' current infrastructure
  • Has API connectivity for more workflows, automations, etc. to many different popular systems (i.e. ITSM, knowledgebases, etc.)
  • Easier to understand licensing
  • Saves troubleshooting time for my engineers - at minimum 25% + efficiency
  • Professional and informative reports for our customers which we turned into a profitable service we could not previously provide
  • Automated workflows to our ticketing system means less manual work and human errors - saving time and money
Again, because LogicMonitor is SaaS-Based, it provided a better enterprise solution and saves on infrastructure costs and support. It's licensing/pricing is better due to not having to find and deploy different modules for different infrastructure, applications, etc. Overall, LogicMonitor is more intuitive and provides better dashboards for a better user experience.
The onboarding was not only helpful and informative, they continued with bi-weekly meetings for a couple months after onboarding was complete just to answer new questions as they came up. They care about adoption and want to help make sure we understand and use the product to its' full potential. The few questions we have had for support outside of onboarding were answered promptly and left us feeling like we can always count on LogicMonitor support in a bind.
As a Managed Services Provider, we are monitoring over 1000 devices for clients both on-prem and in various cloud provider instances. Our customers are spread out with headquarters mostly in the United States, with some having infrastructure we monitor in offices or Data Centers internationally. As an organization, we don't have a lot of infrastructure or cloud resources ourselves, but for what we do have we use LogicMonitor for as well.
This was one of my big selling points with LogicMonitor as stated previously. My experience especially with the on-prem solution from Broadcom's Unified Infrastructure Manager (at the time called Nimsoft) was much more costly and time consuming to build and maintain. Previously with that on-prem solution, as we grew our Managed Services business, we had to also grow the infrastructure for monitoring, which just continued to increase our costs.
Previous to deploying LogicMonitor, we used individual instances of SolarWinds for each of our customers. Not only did this mean having to maintain (update, patch, etc.) multiple instances - it aslo meant no single "pane of glass" to watch for all of our alerting. By replacing all of these instances with SaaS-Based LogicMonitor, we instantly saved on over 25% of our engineering resources in having to maintain, log-in to, and monitor these many different instances.
SolarWinds Network Performance Monitor (npm)
LogicMonitor is SaaS-based, which means no updating, patching, or maintaining our own infrastructure to support it and redundancy/high-availability is built-in. It is great for multi-tenancy for Managed Services Providers. It is easy to use and add-on after initial setup. LogicMonitor is committed to staying current with both the latest technologies as well as listening to the needs of the industry to add features/functionality that is useful and value-add.