Awesome Product
December 09, 2020
Awesome Product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
The IT Department uses LogicMonitor across the multiple organizations to monitor the health of the IT assets and be proactive in addressing issues though the alerting.
- Very easy to setup and configure
- Easy to acknowledge alerts
- The dashboard is very intuitive to use
- I wish the cost was lower
- Contact renewal was an issue, poor communication
- LogicMonitor allowed us to be more proactive through its alerting so we could respond quicker to issues and provide a higher quality of service.
- SolarWinds Kiwi Syslog Server, SolarWinds Network Performance Monitor (npm), Site24x7, SolarWinds Security Event Manager (SEM) and SolarWinds Server & Application Monitor
LogicMonitor was in place prior to my employment with the organization so that decision had already been made. As far as features LogicMonitor compares well with Solarwinds. I would say it is much easier to get support than Solarwinds and much easier from a licensing perspective. The Site24x7 is a good basic tool, not as robust as LogicMonitor.
Our Infrastructure is comprised of on-prem primarily and some cloud. We are monitoring approximately 500 points in several locations.
Easy to implement and administer. I really can appreciate not needing to spend a lot of time maintaining the product as I have with other tools I have used.
Having LogicMonitor did not replace any tools however it did allow us to be proactive in addressing issues through the alerting. The result of this was increasing up-time and customer satisfaction.