Using LogicMonitor as a Non-MSP
May 17, 2021

Using LogicMonitor as a Non-MSP

Martin Sims | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

We use LogicMonitor to monitor uptime for each of our 50+ sites across the globe. It's primarily used by each division's IT staff to keep up with bandwidth usage, netflow statistics, and server alerts. We've recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.
  • Alerts and Escalation Chains
  • Netflow Metrics
  • Configuration Change Comparison
  • Could use more reporting options
  • Waiting on the addition of BGP neighbors in mapping
  • New UI rollout is taking a while
  • Increased response time to issues
  • More visibility into our systems
  • Dashboards provide a level of transparency to other departments
  • SolarWinds Network Performance Monitor (npm)
LogicMonitor's licensing is per device instead of SolarWinds per interface. This means a switch only needs one license compared to SolarWinds licensing per port on the switch. SolarWind's GUI is old and not very intuitive to new users. Setting up users in LogicMonitor is super easy and the use of roles makes managing permissions simple.
Opening tickets has been consistently easy and I have always gotten quick responses. Using the support chat has been equally easy and quick. Support techs are able to access your instance and see the issues you're having. Support from our CSM has been great too. They are proactive in letting me know if I'm coming close to my licensing limit and any requests I have usually come back within a day or two.
We've been able to retire several systems and consolidate them into LogicMonitor. It has replaced SolarWinds for monitoring. For network mapping, it has replaced Netbrain. For Netflow, we moved from LiveAction to LogicMonitor. LogicMonitor has also increased visibility into our network and servers. The escalation chains and alerts go out to each device's respective divisions and if they don't respond, the alert escalates to provide more visibility.
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.