Item: LogMeIn Central by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Our IT department uses it to remote into our end user machines, especially those out of the office. This helps us support the end users when they encounter problems without having to rely on them to describe the problems they are having.

Pros and Cons

Easy to remotely control a PC
Easy client installation
One central console for all of your systems that you can group logically

A better machine cleanup process would be nice to remove inactive and old machines.

Return on Investment

Saves time for us supporting remote users
Ability to remote in to someone via our mobile devices is a great plus.

Usability

Easy to install the end point client and an easy console to manage the machines.

Reliability and Availability

We've never had a problem with LogMeIn not being available to us when we needed it.

Alternatives Considered

SolarWinds Dameware Remote Everywhere

It's cloud-based and the client software is very lightweight. No need to have any internal software running on a server to use their product.

Likelihood to Recommend

They do remote control very well. They also do a good job showing what is running actively on the machine without having to remote into it. Its also good at letting the end user know when someone has connected or even setting it up to require the end user to approve a connection.

LogMeIn Central is an easy to use remote control app

Overall Satisfaction with LogMeIn Central