Item: LogMeIn Central by GoTo
Rating: 10
Author: Scott StGelais

Use Cases and Deployment Scope

We use LogMeIn for all of our remote computer support operations. With LogMeIn, we have been able to work on multiple computers all at one time. It is not uncommon to have one tech working on several clients' systems all at the same time. Having the ability to have multiple remote sessions going is a real time saver.

Pros and Cons

Multiple remote sessions at one time.
The ability to share files.
The ability to access system services in the background without disturbing the current user.

The alert functions could be better organized.
The alert packages could use more options.

Return on Investment

Time saved going out on location.
Being able to immediately assist customers.
LogMeIn's cost is lower than the competitors.

Usability

Right out of the box LogMeIn was really easy to use. The webinars they provide are extremely helpful and full of great tips on how to get the most out of their product.

Reliability and Availability

We have never had an issue using LogMeIn, just as long as we have internet access. The have been times where we had to use alternative forms of Internet access, like 4G hotspots, but we never had a problem getting to the LogMeIn servers.

Alternatives Considered

TeamViewer

TeamViewer can be used without having to purchase it, but lacks several of the features that LogMeIn has. One is being able to make a remote connection as soon as a computer has a network connection. You can use LogMeIn to enter username and password credentials remotely. You can also have more than three remote sessions going at the same time.

Likelihood to Recommend

LogMeIn is extremely useful if you are managing multiple servers/workstations and need remote access to several computers at the same time. Being able to work on several computers at the same time (like deploying software) is a real time saver. Also, being able to view the status of all the systems we monitor in one place is fantastic.

Remote service made easy with LogMeIn

Overall Satisfaction with LogMeIn Central