Item: LogMeIn Central by GoTo
Rating: 5
Author: Nathan Clark

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo primarily as a secondary, but daily used, remote access solution across multiple clients to allow for easy, direct access to specific machines at client locations. It affords easy access from multiple devices (PC, macOS & iOS) and incorporates background file transfer and command prompt ability, as well.

Pros and Cons

Remote access
Quick insight into uptime of particular machine
Software-based VPN into client network

It's not a true RMM and is missing some key functionality in that realm while it claims to be one
Compared to a true RMM, it's too costly to deploy across an entire organization

Return on Investment

LogMeIn Central by GoTo gives us the ability to quickly and easily access specific machines remotely, in particular from the field (i.e., from a mobile device), affording us the ability to more quickly respond to issues that may arise and resolve them

Usability

As said already, its multi-platform usage, including from mobile devices, makes it one of the easiest and user-friendly interfaces around for what it is.

Reliability and Availability

It certainly has a high uptime from a service standpoint - with very few outages over the years. At times, its desktop application, in particular on macOS, can be buggy and frustrating - frequently crashing and having to be restarted. The Windows application is very stable, though.

Alternatives Considered

N-able N-sight RMM

We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Are you happy with LogMeIn Central by GoTo's feature set?

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Other Software Used

N-able N-sight RMM

Likelihood to Recommend

LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).

Great at direct Remote Access to specific machines, but is not a "true" RMM solution

Overall Satisfaction with LogMeIn Central by GoTo