LogMeIn is an excellent support tool, use it or work harder.
July 28, 2019
LogMeIn is an excellent support tool, use it or work harder.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
I provide tech support services to a wide range of companies and people within these companies. I connect using LogMeIn to fix computer issues, show people how to do things, reset passwords, and configure programs and OS from Win/Apple machines to mobiles devices using LogMeIn. We use to connect using a different program but ever since we switched to LogMeIn, my job is easier because LogMeIn is quite stable; we reboot the remote machine and reconnect right back to the customer's computer. It has no problem connecting to remote systems with multiple monitors, as I can see all screens or one by one. LogMeIn is a must-have tool for tech support.
- Reboot the remote computer and reconnect without having to do the PCI compliance again. Time saving.
- Able to send remote commands to restart in normal mode or safe mode.
- In uneven or slow connections, LogMeIn adjusts and the connection is as smooth as if I was at the customer's computer.
- Very stable.
- Able to have more than one session at a time.
- Connection to some mobile devices is not as solid as connections to a Windows machine.
- The screen resolution when connecting to a mobile phone (mostly apple) could be smoother.
- At this time we are using IE only, not able to use Google Chrome.
- Depending on the customer's technical level, connecting to a remote machine is so much better than walking them through computer changes.
- For some low-level technical people, even opening a browser and typing 123rescue.com is a challenge. A one icon integration with Win/Apple might be helpful.
Used SCCM, FileZilla and a couple of others I cannot recall. LogMeIn is easier and more intuitive to use.
LogMeIn Rescue by GoTo Feature Ratings
Using LogMeIn Rescue
| Pros | Cons |
|---|---|
Like to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Difficult to use Lots to learn |
Yes - It work fine and I have test it. I dont like to use the mobile interface with apple product because I dont know apple that much but LogMeIn works and allows to support apply mobile device including using the mobile device cameras to view the customer's environment for assistance beyond only in tech support.