LogMeIn Rescue might help you out in a tight support spot
May 23, 2024

LogMeIn Rescue might help you out in a tight support spot

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

We use it for supporting internal endusers, as well as for supporting public individuals and business who use our services.

Pros

  • Provides connectivity to almost any device
  • Allows full control of a device once connected
  • Offers additional options like administrative access w/o repeated prompts, reboots with auto-reconnect, etc.
  • Persistent connection options are available for frequently-supported devices

Cons

  • Controlling a remote Mac can be problematic
  • Connecting to multi-monitor systems sometimes causes issues
  • Still requires a baseline level of human interaction to get a support session connected
  • No strong impact overall, our use case is more edge
Suitable for various levels of knowledge provided they are above zero. While it does make support easier in most cases, and once you are connected it's great, the initial connection can be frustrating with low-tech users
I wouldn't say that it does?
I am not sure how it would ensure security. I guess it allows for more secure remote connections, but not in any way that has a significant impact on the organization.
We haven't done any customization
Pretty much identical to the GoTo products

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Good for situations where you need quick access to an attended remote system, works okay with less tech-savvy users but not with ones who find tech completely incomprehensible, not a good solution for unattended system access

LogMeIn Rescue Feature Ratings

Remote Administration
5.8
Screen sharing
9
File transfer
6
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
2
Remote Active Directory® management
Not Rated
Centralized management dashboard
4
Session record
7
Annotations
6
Monitoring and Alerts
Not Rated
Multi-platform remote control
5

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