Lucidchart allows for seamless problem solving and idea generation across teams regardless of location
November 29, 2021

Lucidchart allows for seamless problem solving and idea generation across teams regardless of location

Ryan Merrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Lucidchart is extremely easy to use and users are able to jump right in and get started almost immediately with little to no training. The only reason I didn't score it higher was that it is so easy to use that often I think that tends to leave users operating on the surface instead of diving deep into all the added functionality that is available with Lucidchart. There are so many more things which you can do when using this tool, after only a little training and education but I don't know how many users ever figure out all the capabilities.
Within our organization, Lucidchart is the tool most often used as a first-line resource when starting a project or diving into a problem. It is used across the company broadly by all teams in all capacities from product and project to implementation, customer service, and account management. It provides a single, centralized location where all team members can work together collaboratively to solve a problem or brainstorm alternative strategies.
  • Process mapping
  • Brainstorming
  • Strategy
  • Diagramming
  • Virtual whiteboarding
  • Collaboration
  • Workflow mapping
  • Shape Library Management
  • Template Library Expansion
  • Continued development on layer functionality
  • Lucidchart dramatically improved collaboration during the pandemic when teams were operating in a completely virtual fashion.
  • Lucidchart not only allows for collaboration internally, but it allows us to build artifacts and documents which can then be shared directly or exported into a format that is easily shareable and sent to our clients.
  • The adoption of Lucidchart across the enterprise has allowed all our teams to be working in a single platform and speaking a single "language." This has contributed to more seamless handoffs and transitions as projects and customers are passed from one team to another and everyone is using a common tool.
We have just started exploring some of the integration options within Lucidchart, so our experience and realized value here are still somewhat limited. We definitely see the benefit that these integrations would drive as our previous SOP was to add screenshots and/or links to Lucidcharts into other applications where these documents were referenced, but if an image was used it was not kept updated in real-time. We have started using the Microsoft integration to embed live images/links into Powerpoint and it has proven very useful.
I was extremely impressed by the response I received from the Lucidchart rep assigned to our account, not long after establishing my account. They reached out, explained their role, and offered to set up some time with me directly to walk through the product and help me better understand the different capabilities as they might pertain to what I would be doing.

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Would you buy Lucidchart again?


I have used several different similar products over the course of my career and all seem to have some benefits but none seemed to really meet all my needs. Ideally, I want a tool that works for me individually and allows me to manage my own projects and visual communication needs, but also allows for robust virtual collaboration. Lucidchart was my preferred option to use personally, it allowed for easy collaboration across teams and I appreciated that it was relatively easy for people to use requiring minimal training time.
We spend a lot of time building out workflows, process maps, and collaborating with stakeholders across our internal teams and throughout the company. Lucidchart is extremely effective in managing these processes. We have found that any time we need to start brainstorming on a problem or working through a specific scenario, our default procedure is to open a shared Lucidchart/Lucidspark board that everyone can be collaborating together in. It has proved especially useful during COVID as our team was entirely virtual and allowed for that interaction as if we were all in the room together.