Marketo Diaries (a IT and Marketing Love Story)
April 04, 2019

Marketo Diaries (a IT and Marketing Love Story)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics

Overall Satisfaction with Marketo

Marketo is being used for both B2B and B2C applications. In the traditional lead generation sense, Marketo is used by the digital marketing organization to track web traffic, capture leads, nurture leads, route leads, and engage with customers. Marketo is also being used as a triggered email tool for the organization's e-commerce channel, including the processing and execution of cart abandonment emails.
  • Lead routing.
  • Intuitive list and campaign creation.
  • API & partner portal.
  • Analytics.
  • Reliance on SFDC for clean CRM integration.
  • Email editor.
  • Lead Management
  • Prospecting / New Business
  • Other
Marketo is utilized for 3 main scenarios. First, engaging with newly created contacts in the marketing database. Whether through a tradeshow, online form fill, or webinar, new raw leads are entering the database every day. Second, it's used for the nurturing and prospecting of these leads. And third, for the tracking and communication around the organization's e-commerce store.
Marketo is a very strong platform and was ultimately chosen because of its ability to drive improved outbound and inbound campaigns at scale for a multi-business unit global organization.
Marketo is most appropriate for organizations with technical platform support available, like IT or digital solutions team. If you have marketers who also bring strong technical acumen and a need for a sound B2B Marketing Automation platform, Marketo is the choice.
For smaller, less technical organizations, Marketo could present a challenge regarding the use of functionality at scale and the ability to build and maintain complex integrations as part of the overall marketing stack.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
5
Dynamic content
8
Ability to test dynamic content
7
Landing pages
6
A/B testing
9
Mobile optimization
7
Email deliverability reporting
7
List management
9
Triggered drip sequences
9
Lead nurturing automation
9
Lead scoring and grading
5
Data quality management
6
Automated sales alerts and tasks
8
Calendaring
6
Event/webinar marketing
6
Social sharing and campaigns
7
Social profile integration
7
Dashboards
5
Standard reports
5
Custom reports
5
API
9
Role-based workflow & approvals
9
Customizability
8
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated