Item: MediaValet
Rating: 10
Author: Jack Rowley

Overall Satisfaction with MediaValet

Use Cases and Deployment Scope

We are a small non-profit with a relatively small staff and a comparatively large number of videos. We were founded by Fred Rogers, who produced almost 1,000 episodes of Mister Rogers' Neighborhood. We now have five programs in production. Media Valet has helped us every step of the way as we migrated from a less responsive DAM to their site. We lost virtually no metadata along the way. In addition, MediaValet converted almost 3,000 video clips to the exact audio compression, frame rate, and resolution that we requested. They have always been available to answer questions and meet with us weekly to address any needs or questions that arise. They have a good product and great customer service.

Pros and Cons

Pros

They are always seeking to improve their product.
They respond almost immediately to questions.
They have tailored and delivered specific training programs to address the different needs of our marketing and production departments.
Assets upload relatively quickly.
I have never experienced downtime when I access our DAM.
It's an intuitive experience. It's easy to discover the logic of how and why things work the way they do.
The staff welcomes interaction.

Cons

We look forward to being able to edit video clips directly on the MediaValet site.

Most Important Features

A great product
Strong customer service
Video intelligence

Return on Investment

Our staff is now starting to use our DAM.
Staff are considering monetizing some of our assets now that they see what we own.
We can find things again.

Alternatives Considered

North Plains TeleScope

MediaValet has a much better search tool. The site map is visible immediately. Videos play and upload much more smoothly on MediaValet.

Key Insights

Do you think MediaValet delivers good value for the price?

Yes

Are you happy with MediaValet's feature set?

Yes

Did MediaValet live up to sales and marketing promises?

Yes

Did implementation of MediaValet go as expected?

Yes

Would you buy MediaValet again?

Yes

Other Software Used

Adobe Premiere Pro, Vimeo, Microsoft 365

Likelihood to Recommend

We looked at many DAMs during our selection process. We all agreed that MediaValet stood way above the others in terms of our needs for a videocentric system. They are knowledgeable and great listeners. It's a great feeling to work with people who understand your needs and know they can get you where you want to be in terms of your many assets (almost 20,000 as of today).

MediaValet Feature Ratings

Using MediaValet

Users and Roles

30 - Video Production
Marketing
Fund Raising
Legal

Support Headcount Required

1 - I am the Digital Asset Manager for our non-profit company with a staff of under 40.

Business Processes Supported

sharing final as-produced episodes of our various series
creating video clips for social media
sharing licensing images with product vendors

Innovative Uses

older videos have had unexpected connections to area foundations

Future Planned Uses

editing videos inside Media Valet

Likelihood to Renew

The product is the best we've seen. Others on staff who use our partner's DAMs have commented that our Media Valet DAM is far and away the best they've seen. I can't say enough about Media Valet's customer service. It has been consistently helpful, quick to respond and very reliable.

Evaluating MediaValet and Competitors

Products Replaced

Yes - We entered the DAM world using a service called North Plains. A year later they were sold to a company called Aclate and then sold again. With a much better idea of what we wanted (and didn't want) in a DAM, we narrowed our search to three candidates. It soon became clear that Media Valet was head and shoulders above the others - most notably in its ability to work with video assets.

Key Differentiators

We are a video-centric organization. Media Valet's ability to handle these assets and provide the best video intelligence we've seen was the most important factor in our decision to choose them.

Evaluation Lessons Learned

We would have chosen Media Valet ahead of North Plains. It would have saved a lot of time and got our staff onboard a year earlier.

MediaValet Implementation

Implementation Rating

They were readily available every step of the way.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

creating an effective navigational tree

MediaValet Support

Support Rating

Training was great and customer support has continued with the same dedication we experience when we first signed on.

MediaValet Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not sure there is an option for premium support. If there is we've thusfar never needed it. We get answers right away and have a standing meeting every two weeks. Support has been great across the board.

Bug Resolution

Yes - Yes. I believe the bug was my fault though.

Exceptional Examples of MediaValet Support

When we signed on we told Media Valet that, for cost reasons, we would convert our more than 1,200 mov video files to high-quality mp4 files. On their own they volunteered to create a program that would convert all of these files for us. As a solo digital asset manager, that made my life considerably easier.

Using MediaValet

Usability

New staff is able to use our DAM with an hour of training.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None