Item: Miro
Rating: 10
Author: Robert Strouse

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Collaborative whiteboard; meeting notes; to-do lists; brainstorming; prototype development; User testing (formative and summative)

Pros and Cons

Pros

loads fast
flexible for nearly any need
supports the way I think (non-linear)
collaborative work space - can support independent and collective work

Cons

search within boards (make this included with standard subscription)
some boards get heavy with thousands of elements - put some more horsepower behind those boards
maybe have a 'select these elements and export them to a 'child' board' to free up space
allow for easier navigation between boards that are linked
have a 'meta' organizer - where you could create a map of boards that are not just a linear list
maybe a replay board - where you watch someone else build a board at 10 or 20x speed

Return on Investment

we can describe systems that are interconnected and/or highly coupled visually to non-visual thinkers
we can create simple and intuitive experiences (meaning ppl know how to use them with no or minimal training) to capture data from non-designers
facilitates storytelling
allows us to document experiences visually -

Implementation Rating

I use Miro for work and in my personal life - it's just so useful. My only wish is that it would support searching - and visual searching at that...

Collaboration

we collaborate from remote locations daily. it is seamless for helping to understand and communicate around artifacts and not depend on verbal descriptions of intended outcomes.

Other Software Used

Atlassian Confluence, Adobe Acrobat, Microsoft Teams, Figma

I use Miro everyday - it's so flexible and suited to meet most - if not all of my needs. However I am a non-linear thinker - and those that are linear thinkers tend to use Jira/Confluence/excel/word/etc to manage their work... (yuck) maybe an ETL tool that allows a linear thinker to translate an excel spreadsheet into a mind map and vice versa would be helpful. Also, exporting a bunch of post-it notes into a spreadsheet did not yield a useful result - so maybe when a user clicks 'export' a dialog asks for questions that allows a user to express/describe their intended outcome...

Using Miro

Business Processes Supported

Front End Research
Data Collection
Prototyping
Group brainstorming sessions

Innovative Uses

Group surveys during presentations

Future Planned Uses

SEARCH within boards

Likelihood to Renew

can't live without it

Evaluating Miro and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Ease of Use

Evaluation Lessons Learned

compare it with Miro

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

cost

Users and Roles

8 - UX, Design, BA, PM

Miro Training

Training Types Used

No Training

Miro Support

Support Rating

haven't needed it - so can't give it a rating officially - but will give a 10 b/c I've never needed it

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using Miro

Usability

matches the way I think - I knew how to do everything before I tried anything

Usability Pros and Cons

Pros	Cons
None	Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Cumbersome Feel nervous using Lots to learn