Item: monday.com
Rating: 10
Author: Chris Carter Brennan

Return on Investment

pny of us can access an overview of the Pipeline, billing, and development roadmap in one place.
Accounts can easily get billing data and execute invoicing.
We ditched Salesforce which required thousands of pounds of SI work and never fulfilled its potential. Monday has allowed us to build out processes just the way we want it with no external input.

Use Cases and Deployment Scope

We use Monday.com across our entire organization, we use it to track pipeline, development roadmap, support tickets, and billing data pre-invoice. Monday enables the team to view activity horizontally across departments and collaborate better with colleagues. It allows us to update each other in real-time, reducing meeting discussion times and keeping everyone in the loop. Team members can self administer holiday, sick days and provide anonymous feedback on team members to help with education, reviews, and general HR.

Pros and Cons

360-degree visibility of pipeline and development roadmap, helping prioritise work in line with revenue opportunities.
Collaboration between sales and accounts, providing simple overviews of opportunities their terms, pricing, and subscription periods.
Simplified HR with self-administered functions such as holiday, expenses, sick pay, and feedback.

Charts and graphs could be easier to compile.
Different layouts of pulses within the same board.

Usability

Monday is extremely easy to use. Anyone can use it almost off the bat. Our more technical teams can integrate quickly with other platforms and I am confident we will continue to build more capabilities. We run the entire day to day operation using Monday.com and Sage.

Support Rating

Support from Monday.com has always been very responsive. The communications regarding updates, roadmap, and the platform status are excellent.

Reliability & Availability

We've had effectively zero downtime with Monday.com. Every platform can have its issues, but we've never experienced any problem of a long enough duration to have any concerns or impact on our business. Released features that we use work out of the box.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

We manage our Sales Pipeline within Monday and use the free form of comments and attachments to execute the business. Monday gives us the best opportunity management application I have implemented having tried over complex, and expensive solutions such as Salesforce. Monday is ideal for Business Managers who know what they want to achieve, without the clutter of other bloated systems. Integrations to other platforms make automation easy, allowing us to select the products that we feel benefit our business rather than a monolithic system.

Need a better way to run your business? Start Monday.

Overall Satisfaction with monday.com