Item: monday.com
Rating: 10
Author: Verified User

Return on Investment

Time saving for employees.
Clarity on progress across projects.

Use Cases and Deployment Scope

All our operational processes use monday.com and it is therefore a product that is embedded in our every day practice. It enables collaborative working, more agile practices and multiple users (both employed and guest). Vital for our operations.

Pros and Cons

Intuitive platform.
Great customer support.
Simple for collaboration.
Great user interface.

Tagging across multiple boards.
Mobile phone interface is not as easy to use.

Usability

it is genuinely an intuitive platform; automations/integrations are simple to use. It works!

Support Rating

Whenever I have had cause to liaise with customer support the response has been exemplary - even with more complex enquiries - I would be handed over to different colleagues but each provided consistent and helpful (and friendly) support. This has been such a helpful feature of the overall monday.com experience.

Reliability & Availability

Overall performance has been excellent - I can't think of many times when there have been outages or even much scheduled downtime. it has meant a consistent experience of use and reliability which is greatly appreciated.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Well suited to team working and automating workflows. Can't really think of a scenario when it is less appropriate to use.

Main benefits of monday.com - intuitive, flexible and excellent customer support - worth every penny

Overall Satisfaction with monday.com