Smiling Dental Practice Owner
March 16, 2021
Smiling Dental Practice Owner
Score 10 out of 10
Overall Satisfaction with monday.com
- Saved money with professional/office supplies.
- Saved time - being organized in one place streamlines tasks of everyday practice.
- Lab cases and treatment plans done on time and helped with more efficient and easier scheduling.
monday.com is used across our whole practice. It is used for general communication regarding patients as well as interoffice communication. We are now using it in lieu of our dental practice management software in a few areas. These would be management of lab cases - prescriptions, tracking, storing; and organization of our daily huddle and schedule; communication regarding patients. Additionally we are using monday.com to manage and control inventory of professional supplies as well as office supplies. It's a work in progress, but has helped with ordering when and how much we should as opposed to not knowing what you have and overspending or running out of needed supplies.
The program is very user friendly and not all of us are tech savvy - the setup once you get used to it is intuitive and visually easy to see. Additionally the training we received was very personalized and they even helped us by making suggestions that were available with monday.com that would benefit our particular needs as a busy dental practice.
The training we received from monday.com was amazing - our trainer really dug deep to see what our true needs were. During this training period, we had many questions that customer service was quick to respond to. Additionally, after we had completed our training and went full in, whenever we have had an issue or a question, the monday.com team has been extremely responsive and in a timely fashion.
One of the things that is frustrating to me is when you get a new piece of equipment or app or program, and you are trained and good to go - and then when you are now on your own, something is glitchy or not working as it should. Happily we have not experienced that with monday.com, and in fact there has been some recent changes that were pointed out to us that made what we were doing even better. Every day we get more and more comfortable and find it hard to imagine practicing without it.
Do you think monday.com delivers good value for the price?
Are you happy with monday.com's feature set?
Did monday.com live up to sales and marketing promises?
Did implementation of monday.com go as expected?
Would you buy monday.com again?
monday.com has been incredibly helpful with our lab cases - both restorative and orthodontic cases. It has help our team and doctors stay on top of their own particular responsibilities - team organizing and sending cases to lab and doctors keeping up with prescriptions and communication with the labs. We had wanted to use it for chart notes, but for now it doesn't seem that monday.com is appropriate.