Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We were looking for a tool that could be easily set up and would provide us [with] a simplified platform for Project Management. We started using the platform aiming to manage our projects and also to control the activities of our departments. Additionally, it would provide at least a medium level of collaboration tools, automation, and viability to integrate to other solutions [like] the Google Workspace (G Suite).

Pros and Cons

Starting creating boards is very easy and productive and it comes with a lot of template samples (examples of views: matrix board, [graphics], Gantt, calendar, timeline, workload, kanban, cards, etc.).
The ability to create and share Forms that would be filled by the users and data is populated in your boards automatically (e.g. we created Help Desk and Maintenance ticket Form and the tickets are shown in the Department's boards).
You can collaborate. There is a conversation log that will keep all updated entries. You can attach documents or connect to external sources (e.g. Google Drive).
The automation library is easy to use and set up.
There are many business cases and samples provided by the Help Central.
The platform is very customizable.

Some features are currently under development and could upset your implementation needs (e.g. there are some features available for tasks but not for subtasks).
The Gannt view of the Project Baseline and Predecessors is confusing and this limitation drove us to decide to manage our Gantts in detail using another app (MS-Project).
There are some limitations when creating Dashboards(e.g. we are unable to select some important columns when creating graphics).
The automation library could be improved with some specific insights from the customers.

Return on Investment

Positive impact: Centralized view of the tasks in the course in the organization (handful for the PMO).
Positive impact: The ability to release new boards to the departments.
Positive impact: The boards helped the departments to consolidate metrics
Positive impact: The collaboration helped the departments to save time and reduce e-mail triggering.
Positive impact: The ability to integrate with our LECOM BPMS through API

Usability

Yes, the tool is very intuitive. The templates are a handful and help the customer to set up their boards quickly. We tried to integrate with two specific productivity apps that provided basic functions (not very customizable but could be enough for many companies). The automated features are a handful but there are improvement opportunities (it is not possible to copy/paste the integrations that you created to other boards).

Support Rating

To be honest the tool is so easy to be set up. There were a few times that we needed to contact the support service. The responses are quick and they are available to provide samples and examples for specific doubts. There is also an official user forum with lots of discussions to pull your boards to a new level of maturity.

Reliability & Availability

Currently, the adoption of SaaS is very handful for the companies. We never experienced a Monday.com downtime. The platform is very reliable, the performance fits our needs.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Google Drive, Microsoft Project

Likelihood to Recommend

It is very suitable for Project Management and provides essential tools no matter you are applying PMI or Scrum. You can improve the visibility of your Stakeholders (inviting them to view your project boards) or simply [mention] them in collaboration (e.g. @john please provide an update). The same board structure can be tailored to manage all important tasks you should keep under control in your department. Also, you can create a Help Desk ticketing system. In summary, the tool is very customizable and it does not take days but hours.

Monday.com is a handful app, easy setup and very customizable and come with lots of samples

Overall Satisfaction with monday.com