Item: monday.com
Rating: 8
Author: Ethan White

Use Cases and Deployment Scope

We use monday.com to organize our projects, workstreams, tasks, and resources to deliver the results we're looking for. We also have teams using it to intake work requests, but I am not familiar with the details of that process other than that it is a capability the product has and that team is very happy with it.

Pros and Cons

Burn down indicator on project & task due dates.
Adjusting column/field sizes for various items instead of one uniform/automatic size.
Switching from board to timeline views is better than experiences with other tools.

No suggestions from me.

Return on Investment

No input.

Usability

Its branding as easy to use is very accurate. Compared to something like Smartsheet, I don't feel like I'm missing functionality, but it is much easier to use. I'm sure it is missing functionality, but nothing I or most other people I know actually use, and what we did use in Smartsheet, monday.com is much easier to access the same functionality. Beyond that, I am able to use a lot of functionality that was simply too difficult to do in Smartsheet, so that is great!

Reliability & Availability

As long as I have been using it, monday.com has had no noticeable bugs or outages.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Slack, Google Sheets, AppSheet, Domo, The Okta Identity Cloud, draw.io, Workboard, Trello, Zendesk Support Suite

Likelihood to Recommend

Monday.com is in a very saturated field. Overall I rank it above Asana for ease of use, communicating with stakeholders, and organizing resources. The biggest issue I see with it is that it isn't massively differentiated and that it still won't solve most of the issues people tend to buy these things for. If you have a crappy process for staffing and organizing projects, monday.com isn't a magic bullet to solve that. If you have a decent process and need tech that helps augment that process, it will be great.

Great but not massively differentiated

Overall Satisfaction with monday.com