Overall Satisfaction with NetSuite ERP
We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when we are setting up warranty work for customers. NetSuite CRM enables us to properly categorize the warranty replacements so they do not reflect a sale. We are also able to set up warranty replacement parts for specific items that pulls directly from inventory not available to the public.
- Inventory reconciliation.
- Revenue based orders vs. warranty based orders.
- Easy to navigate while assisting customers / agent friendly user-face.
- Not as user friendly for customer service agents.
- Easier API with agent friendly ticketing systems.
- Agents be able to add functions without having to get help from developers.
- No manual work to categorize revenue orders and warranty orders.
- Communication with multiple API's inventory management.
- Categorize customers information in [a] clear way.
NetSuite CRM has a better tracking system for revenue orders. Inventory is easier to keep track of. NetSuite CRM is great at syncing with multiple API's to mesh all of the different operations.