One of the best VOIP systems on the market!
September 18, 2023
One of the best VOIP systems on the market!
Score 10 out of 10
Vetted Review
Software Version
VoIP Phones
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva phones in our office daily. We also sell, install, implement, and manage this system for many of our customers. As an open SIP PBX platform, Nextiva has a variety of model phones that customers can choose from to best suit their individual needs. We have installed 3 different models from their in-house product line and 2 different models of 3rd party desk phones that are compatible with their platform. All of which have been very easy to setup, install, and maintain. The unified communications features offered by Nextiva have allowed us, as well as many of our customers, the ability to stay mobile at all times without missing vital business communications.
- mobile communications
- virtual faxing
- deployment of the system
- system maintenance and upgrades
- open SIP integrations
- voicemail-to-email
- call quality
- customer service and support
- RMA procedures
- as a veteran telephony administrator, I would like to be able to program feature keys without having to contact support
- I would like to be able to rename stored WAV files from the administrator portal after they are uploaded
- I would like for the phones to have the web interface feature activated by default when they come from the factory instead of having to turn that feature on manually
- I would like to be able to adjust call flows from the visual graphic diagram by "drag&drop"
- auto attendant
- voicemail
- voicemail-to-email
- voicemail transcriptions
- mobile app and integrations
- virtual fax
- busy-lamp-fields
- the mobile app allows us to remain in motion and productive even while using the phone
- the ROI is great because as a reseller we receive a commission for the sale plus a monthly residual income
- the auto attendant features make it great for sorting calls so that a live person does not have to necessarily answer
- we have thoroughly enjoyed working with their tech support department on changes that would take us a lot of time to complete. They are able to quickly get it resolved saving us time and money
- Toshiba IPedge, Toshiba Strata CIX, Toshiba UCedge Unified Communications, Mitel 6900 IP Series, Mitel MiCollab, MiVoice Office Application Suite (Mitel Application Suite), Comcast Business VOIP (VoiceEdge), Comcast Business VoiceEdge, Verizon FIOS, Grandstream UCM series IP PBXs, Dialpad Ai Voice and Yealink Conference Phones
Among all of the other PBX solutions I've ever worked with, Nextiva is by far the easiest and most efficient to install, implement, and service. The tech support and onboarding teams are amazing as well. I hold certifications on over 10 PBX systems, but this one is the best in my opinion. Everyone on the Nextiva team is friendly, responsive, well-versed in the product, and willing to take ownership of any problem that arises to find the quickest solution possible.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes