Item: Nextiva
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Need to consolidate communications: Nextiva Business Phone Service integrated all our various communication channels, like voice calls, video conferencing, and instant messaging into a single platform.

Pros and Cons

Remote Work Enablement
Scalability
Unified Communications

The mobile app is difficult to use

Most Important Features

Unified Communication Platform
Auto Attendant
Voice to Email

Return on Investment

Provides a Professional image to clients and customers
Efficient call handling
Flexibility

Alternatives Considered

Ooma Office

I tested Ooma as part of my due diligence. I found Nextiva Business Phone Service offered my office better features and support for the cost.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Microsoft 365 Business Premium, Adobe Acrobat, MyCase

Likelihood to Recommend

With the rise of remote work and the need for employees to stay in constant contact while away from the office, Nextiva Business Phone Service allows our employees to stay connected and productive from anywhere with an internet connection. Employees are now able to conduct business as usual among internal and external clients. Nextiva Business Phone Service solved our challenge of maintaining communication when team members are dispersed or away from the office.

A Great Addition to Any Small Business

Software Version

Overall Satisfaction with Nextiva Business Phone Service