Great Service and Great Support
September 04, 2023
Great Service and Great Support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva Business Phone Service daily for calls coming in and going out from both client companies and applicants and future applicants. Got us off the analog phone system, and was the solution for us rather than trying to implement our own VoIP servers. Nextiva Business Phone Service is amazing, but their Customer Service is even more than that. Always friendly, helpful, and knowledgeable! I would recommend them all the and every time!
- Great quality on calls
- Great Customer Service
- Great Support
- Better spam call filtering
- use of the app at cheaper price
- direct line
- call forwarding to cell if not at desk.
- great customer service
- the great quality of the phone calls
- Missing less calls if something is wrong with the phone/internet
- a negative was time learning the new phones for our user, the learning curve
- its great to be able to go back and look at call logs to verify or find number if needed
Well we went off ratings and reviews and price when were would evaluating VoIP/ PBX and hosted vs in house solutions. Ultimately went with Nextiva Business Phone Service as they have had the best rating. We started if off with one office and everything seemed to work just fine so we slowly rolled it out to all our offices.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes