Nice Nice Survey
June 21, 2022

Nice Nice Survey

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NICE CXone

NICE CXone is the best running product. Previously we used Nice CXone for our inbound and outbound calls. Before, we used Cisco Finesse as our tool, but then our client decided to use Nice CXone for all Voice domains.
  • Inbound calls
  • Outbound call
  • Auto dialer
  • Improper Display
  • Sound Quality
  • Device make
  • Agent urgency to answer calls.
  • Cant use VPN to connect in INDIA
  • Agent productivity.
Yes, We have customised the platform as per user requirements to take it ahead with more productivity while working.
On average, we are grateful that our company provides an excellent choice in getting an auto dialer software. This helped us to expand the business needs and also employees working satisfaction.
It's truly real-time analysis and monitoring. I can confirm that all productivity reports are accurate.

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

I am just a regular user taking in calls and receiving calls. That's the job of analysts, QA, and team leads who will explain it thoroughly.

NICE CXone Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
9
Interactive voice response
9
REST APIs
8
Call scripts
8
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
8