NICE CXone (formerly NICE inContact) came to make an impact!
June 07, 2021

NICE CXone (formerly NICE inContact) came to make an impact!

Gustavo Alves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) is being used throughout the company, including all departments where contact is needed. We use it to contact customers and carry out our service through it. Through NICE CXone (formerly NICE inContact), we can put the call on hold and other necessary functions.

Pros

  • The system layout is very clean and fluid, allowing agility in service.
  • The connection is clean, has great quality.
  • It is fast, both to open and to perform tasks.

Cons

  • I don't think it's necessary to enter 55 before the phone, in a way it slows down a bit.
  • It should have a function that registers our [users] with the department so that we don't need to select each time we make a call.
  • It should have the function of aligning with our scales the Nice itself to remind us of our breaks.
  • I do not have access to the organization's financial cost and benefits list.
Because I really enjoyed the arrival of NICE CXone (formerly NICE inContact). Beats from 10 to 0 for any other integration system. There is no comparison, NICE CXone (formerly NICE inContact) is the best!
Not Sure - Verysys

Do you think NICE CXone Mpower delivers good value for the price?

Yes

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

NICE CXone (formerly NICE inContact) [...] helps our productivity with its design and fluidity that are great for our service. There are functions that require the protection of our function successfully. [NICE CXone (formerly NICE inContact) is] fast, fluid, beautiful, practical, and in other words perfect. It arrived and brought impact, I am very satisfied with the software.

NICE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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