Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It is of great assistance when contacting patients to create their follow-up appointments. It provides a recorded form of communication that promotes an overlap between departments. It is constantly used throughout the organization for communicative purposes.

Pros and Cons

Records customer interactions.
Makes merging and transferring simple.
Strong response time (does not cease to function often).

Very simplified, can use more options, such as a registry.

Return on Investment

Allowed for seamless integration.
Improved customer relations.
Improved rate of appointments.

Customization

Provides an excellent way for managers to monitor call analytics and adjust plans accordingly.

Usability

Very easy process to use.

Reporting Capabilities

Provides a wide array of analytics.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Well suited for scenarios in which a seamless integration is necessary. Very simple to use, and provides employees with an excellent way of contacting patients and/or customers.

NICE!

Overall Satisfaction with NICE CXone (formerly NICE inContact)