Amazing Customer Support!
April 29, 2022
Amazing Customer Support!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with OneCause
We have used OneCause for an online auction and raffle 2 times and are currently using it to sell tickets to a golf tournament also with an option for sponsors to sign up. Due to COVID, we needed a fundraiser option that didn't involve an in-person event and for the golf tournament, we needed to be able to offer a way to register online, to make things easier for the participants. Our school relies on these two fundraisers to fulfill budgetary needs.
Pros
- Customer Service is excellent - a huge plus! They provide tutorials to explain how to use various functions that their software offers, but whenever I needed to speak live with a support person, the wait was short and the support provided was always extremely helpful. My questions and concerns were always addressed to my satisfaction. Each person I spoke to was patient with me and very courteous.
- Ease of use is critical and OneCause is very easy to navigate and set up.
- The salesperson was also very thorough and informative, which was what we needed to make the decision to sign with OneCause. We researched a couple of other companies but felt that OneCause was the best fit for our needs.
Cons
- It would be very helpful if OneCause would make it possible for users to be able to zoom in on photos that are posted on the platform. It's a bit of a handicap to not being able to expand photos. We took great care to take photos as close up as possible, showing all items in a prize package, but having the ability to zoom in on a photo would show guests the detail they need to make a decision to bid or purchase raffle tickets. Nowadays, people expect to be able to expand the photos they see online.
- We didn't even use the option to post additional photos this year when we posted our auction and raffle packages because we found out that when the images changed, the delay between photos was too long, and there was no option to adjust the time delay between the images.
- Since we used Fixed Price packages for our raffle items, our guests that bought raffle tickets and also bid on silent auction packages received a receipt that was a bit confusing to some. The receipt indicated both purchases and bids together and it wasn't clear which items the person actually won. If the system could notify the raffle winners, like it does the silent auction winners, that would be an improvement in the way it works now, where we have to run a report and notify raffle winners by email.
- Our school cleared $20,000 from our latest event which was more than we had budgeted for!
- Accounting is so much easier using OneCause. All those who participate in the event are registered on the system and their payments are all done via credit card, so we knew immediately how much money came in from those who participated.
- Guests could always see a record of their own bidding and purchasing activity - very helpful!
We selected OneCause because based on what we learned during the meetings with a sales rep and reading the contract we felt that OneCause fit our needs the best. It offered the functionality that we needed and more!
Do you think OneCause delivers good value for the price?
Yes
Are you happy with OneCause's feature set?
Yes
Did OneCause live up to sales and marketing promises?
Yes
Did implementation of OneCause go as expected?
Yes
Would you buy OneCause again?
Yes
Comments
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