Overall Satisfaction with Cisco Umbrella
We use OpenDNS across the entire organization, and it is currently a stop-gap measure until we identify and acquire a secure web gateway.
- Keeps users away from identified spam or malicious sites.
- Easily configured to add blocked sites of your own.
- Great reporting features.
- Timely and valuable response support from Help Desk.
- Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
- A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
- Positive ROI when the service keeps users from going to malicious websites.
- We had it deployed while users were internal and external with the AnyConnect Umbrella module so our protection was both on and off the corporate network.
- Great product. Has paid for itself two time over.
We have it deployed with our Cisco AnyConnect VPN client and the Umbrella roaming client module. It has been great at extending the DNS and URL filtering beyond our corporate firewalls. We have not had any reported instances of the protection not working while outside the corporate network. The granular visibility by user is great for incident response functions.
We are primarily a Cisco shop, so we already have Umbrella integration with Cisco Threat Response and SecureX to manage our threats across our entire Cisco suite of security products. We also have Cisco AMP and FTD's on our perimeter. So, having Umbrella provides great DNS protection within our environment. We do have a 3rd party SIEM/MDR service provider that ingests the Umbrella logs for additional visibility in the DNS realm.
Nothing is perfect, but so far Umbrella has stood up to all of the major DNS vector threats (e.g., CC) we have encountered from APTs to criminal elements attempting to penetrate our network, whether to steal IP or install malware on our network. In conjunction with our suite of other security products, Umbrella has withstood the test of time. We have had this product on our network for over 3 years now with no complaints.
We looked at the other option of full web content filtering and decided this was a better approach for us. We really did not evaluate other options like Zscaler or Sophos.
Using Cisco Umbrella
1400 - Our entire organization from accounting to the engineers and architects use it.
2 - Umbrella once it is up and running is low maintenance with just upkeep with black lists and white lists.
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
Do you think Cisco Umbrella delivers good value for the price?
Are you happy with Cisco Umbrella's feature set?
Did Cisco Umbrella live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Umbrella go as expected?
Would you buy Cisco Umbrella again?
Evaluating Cisco Umbrella and Competitors
Cisco Umbrella Implementation
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge.
Cisco Umbrella Support
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes. We have a small security team and extra help helps. Having fewer team members to trouble-shoot because of the scope of responsibility does not leave time to conduct these efforts.
When we were implementing Umbrella to give us detailed reporting by users and their specific website activity, it required some configuration of our internal servers. Cisco provided us the needed engineers on several calls to complete the effort successfully.
Using Cisco Umbrella
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using