Item: Outreach
Rating: 10
Author: Don Torrance

Usability

So easy and user-friendly. I'm a big fan.

Use Cases and Deployment Scope

Outreach is being used for both our Inside Sales team and our Sales Development team. It allows us to easily organize our entire prospecting cycle from start to finish.

Pros and Cons

An intuitive and user-friendly tool that makes organizing Outreach touch points so quick and easy.
Great insights and reporting on every resource used by sales teams in Outreach.
I noticed Outreach is on top of what's happening in the marketplace and they've launched a new product feature almost every month.

I'd like to have the voicemail drop feature. They announced it would be coming months ago but haven't seen this feature yet.
I'd like an easier way to edit a sequence that has prospects in the cycle. We should be able to edit the sequence and not have to either remove them from the sequence or have to clone it.

Return on Investment

We have 2x the amount of opportunities.
Our pipeline increased by 20%.

Alternatives Considered

Outreach is the best sales tool I've found. It saves us a ton of time and makes prospecting easy.

Other Software Used

Dodge PlanRoom, LinkedIn Sales Navigator, Leadfeeder

Likelihood to Recommend

Outreach is well suited for sales teams who are doing prospecting for new clients. It's not necessarily well suited for customer service teams who are managing existing clients on a regular basis.

Users and Roles

5 - Our Sales Development and Inside Sales team both use the product.

Support Headcount Required

Business Processes Supported

Inside Sales team prospecting
Sales Development team prospecting

Innovative Uses

Advanced reporting to know when the best times are to reach out to prospects.
Sharing our Outreach calendar directly within our emails so that prospects can easily schedule times for us to call them.